Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
8.4/10
Great
Rooms
8.0
Location
9.7
Service
9.0
Dining
9.0
Guest reviews
8.4/10
based on 11 reviews
4.5/5
based on 1272 reviews
8.9
8.9/10 based on 1088 reviews
#6 of 54 hotels in Basel based on Tripadvisor
Robert
United States,
April
2024
9.2/10
After traveling for 20 hours, I was pleasantly surprised by the wonderful attic room recently converted into a spacious bedroom in the basement. The hotel was nice and roomy, making my stay comfortable. The service was impeccable, with the staff going above and beyond to make me feel welcome and even arranging a taxi for an early morning pick-up. The location was perfect, near the tram stop and within walking distance of the old town, zoo, cafes, and shops. The dining experience was delightful, offering outstanding options in a calm and quiet setting. Overall, a great value for money with excellent facilities.
Rooms
9.0
The attic room was wonderful and surprisingly roomy.
Service
9.0
The staff were excellent, very friendly, and incredibly helpful.
Location
10.0
The hotel's location was perfect, close to transportation hubs and within walking distance of key sights like the Muenster and University of Basel.
Dining
9.0
The dining experience was very good, with excellent options and superb service.
Facilities
The facilities were outstanding, providing everything I needed for a comfortable stay.
Jenny
United States,
December
2023
8.4/10
After a tiring 20-hour journey, I was delighted to find the hotel's convenient location near the tram stop at the marketplace. The room was hot and lacked proper ventilation, but the lift access made the tiredness fade away instantly.
Rooms
7.0
The room was hot, and I couldn't get the ventilation to work, but the availability of toiletries in the lift was a thoughtful touch after a long journey.
Service
9.0
The staff went above and beyond to ensure a beautiful and welcoming stay. They were polite and provided helpful recommendations and transportation assistance.
Location
9.0
Surrounded by historic buildings, shops, restaurants, and art museums, the hotel's location in the car-free zone was excellent.
Dining
9.0
The breakfast in the cellar room was outstanding with a delightful variety of pastries, fruit, and hot items.
Facilities
8.0
The hotel's facilities were customer-friendly and well-maintained, enhancing the overall experience.
Frank
United States,
October
2023
9.0/10
My stay at the hotel was wonderful. The rooms were lovely, featuring a separate seating area. They were just the right size, very clean, and a nice touch was the nightly story tale left for me. However, being located close to the elevator made it a bit noisy. The service was excellent with everyone being very helpful and friendly. The hotel is located in a prime spot in the Old Town, allowing me to explore Basel easily. Dining was excellent in a calm setting, although the breakfast took place in what seemed to be an old expanded wine cellar. Overall, a great experience with a few minor drawbacks.
Rooms
8.0
The rooms were lovely with a separate seating area and very clean. The nightly story tales added a nice touch.
Service
9.0
The staff went more than the extra mile to ensure a wonderful stay, being helpful and friendly.
Location
10.0
The hotel's location couldn't have been better, right in the heart of Old Town with easy access to everything.
Dining
9.0
The dining experience was excellent with superb service for coffee and tea in a calm, quiet room.
Facilities
9.0
The facilities were top-notch and added to the overall positive experience.